Welfare and Religion

  • “Students are given outstanding support to fulfil their learning needs and personal goals and as a result make excellent progress against their starting point” Read our full ISI Inspection report 
  • “The support and advice given to all students by the staff is inclusive and thorough… The school places strong emphasis on carefully inducting students to life in the school and beyond… The staff have good knowledge of the local community and area and are able to help the students with a wide range of issues, many well beyond normal welfare queries” Read our full 2017 British Council report

You are an individual (individual = the idea that everyone is different).

All of our students have different academic needs and different welfare needs (welfare = feeling happy, healthy and safe).

We treat our students as individuals when supporting them with both of these needs.

Welfare & Support – Feeling Happy, Healthy and Safe

We are family

“Students commented very positively about the helpfulness and friendliness of the staff. This was also confirmed by data noted in online student surveys. Part of the school’s mission is particularly to focus on the needs of the individual student and there was clear evidence that this was taking place. The experience and commitment of the administrative team provide the necessary flexibility to handle the volume of work very effectively and an updated database has increased efficiency overall.” Read our full 2017 British Council report

Everybody knows each other at Leeds English and we will often be asking you how you are and if you need help. Through surveys, forums and inspections, our students often say that the school is like a family. If you seem sad, tired, or not like yourself, someone will notice.  If you do not come to school, we will ring you to check you are okay.

How are You?

After 1 week of studying, all students must give Susan the completed “How are You?” form that we give you on your first day. It has these questions:

How do you feel in Leeds? How is your accommodation? Do you feel safe? Would you like to talk to somebody privately? Have you had any problems? Can we help you with anything? Where would you like to go on trips?

This helps us know how things are when you arrive. The How are You forms are always in the common room and we like having regular updates from students. Please don’t worry about anything – we will always help you.

Your Support Staff

Anybody in the office will help you if you ask. Also, each student has a designated member of the support staff team who can help them. Click here to find out who your support staff member is. This is just intended as a guide. If there is somebody in the office that you feel more comfortable talking to, you can of course choose your own first point of contact.

Counselling Services in Leeds

Sometimes you may wish to talk to another person (not a family member or staff) who is trained to listen to you about personal problems. Have a look at our website to get more information on counselling organisations in Leeds. For more information, and to organise a meeting with a counsellor, click here:



The school has a multi-faith prayer room facility for all students to use during break times and lunch times. Leeds is a large multi-cultural city with a wide range of places of worship. If you need to help to find the most appropriate place to worship, the student services team can help you find a suitable option.

If you prefer to look yourself, here is a list of places of worship in Leeds on Wikipedia, please follow the link below:



Carol Hey

Carol Hey

Student Services Manager

Carol has worked at the school since 2007 and manages the admin and welfare team. She is a qualified EFL teacher and has worked with international students in English language schools and colleges for the last 11 years. Before this she worked as a school administrator in a primary school for 12 years. She has a son and granddaughter who lives in Australia and a daughter, granddaughter and grandson who live close to her. As well as spending time with her granddaughter, she enjoys running, swimming and walking in the countryside. She also likes reading and loud rock music. She speaks a little Spanish and Arabic and does some voluntary work teaching English to asylum seekers and refugees.

Susan Chamberlain

Susan Chamberlain

Admissions and Welfare Officer

Susan has been teaching English since 1999, gaining most of her teaching experience in Italy, where she lived for many years. She now works in the office and is the overall Welfare Officer. She's always been fascinated by different languages and cultures and is happy to be able to work in a multi-cultural environment.

  • "I have made great progress in the school and I will never forget the sweet experience in this school. Thanks to all the teachers."
    Yu Chuan, China
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