Complaints Policy

Leeds English Language School welcomes feedback from students. Informal and formal complaints are taken seriously and staff will follow standard school procedures when dealing with them. We will respond to your feedback and any complaints you may have promptly and courteously, and communicate our response to your suggestions.
If you are unhappy with any aspect of your education you should speak to your teacher first. If you feel that you cannot speak to your teacher, you can speak to one of the academic management team. For complaints that are not related to your education you can speak to the Student Services manager.
If you are not satisfied with the response from any of the above you may address your complaint to the school’s director, Bob
Charlton, or alternatively, we will tell you how you can complain to English UK.
All complaints must be made individually and not as part of a group. Each complaint will be dealt with separately.


•If you have a problem or complaint about your studies/class/teacher:
Speak to your teacher. Alternatively, if you would prefer to speak to a member of the Academic Management Team, please ask at reception and a meeting will be arranged at their earliest possible convenience.
•If you have a problem that is not related to other issues:

Speak to the Student Services Manager, who can be found in the main office. This can be done in person or by email.
• If you are unhappy with the response to your complaint:

Please email the Director, Bob Charlton: [email protected], with details of your complaint.
•If your problem is still not resolved:
You can contact English UK  (020 7608 7960)
English UK complaints procedure